Senior ServiceNow Implementation Specialist

2 weeks ago

Gurgaon, Haryana, India AHEAD Full time

AHEAD is a leading provider of digital transformation solutions. We are currently seeking an experienced Sr. ServiceNow Developer to join our Managed Services team.

About AHEAD

We build platforms for digital business by combining cloud infrastructure, automation, analytics, and software delivery. Our goal is to help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging where all perspectives and voices are represented, valued, respected, and heard. We believe in fostering a work environment that is inclusive, diverse, and equal opportunities employer.

About the Role

This position will be responsible for maintaining and building out the internal ServiceNow instance as well as working with a team to support external Managed Services customers. Key responsibilities include:

  • Building, deploying, and maintaining solutions for AHEAD
  • Integrating with AHEAD MS tools and eBonding with customers
  • Developing solutions for customers within our internal instance as well as on customers' instances of ServiceNow
  • Collaborating with the Managed Solutions Architect to drive forward current and future AHEAD MS initiatives
  • Participating on sales calls and providing estimates for new and ongoing AHEAD MS opportunities
  • Resolving challenging ServiceNow technical issues for AHEAD MS customers
  • Assisting and mentoring other members of the team
  • Operating within a Cloud Infrastructure to the highest standards of professionalism and availability
  • Managing incidents, requests, changes, and associated communication
  • Creating and maintaining supporting KB documentation
  • Communicate progress, roadblocks, and recommendations to customers
Requirements

To be successful in this role, you will need:

  • A degree in Information Technology, Computer Science, or comparable experience
  • ServiceNow Certified System Administrator (to current release)
  • ServiceNow Certified Application Developer (to current release)
  • ServiceNow scoped application development experience (to current release)
  • Integrations experience
  • ITIL certification (preferred)
  • Domain separation experience (preferred)
  • Strongly developed communication skills
  • Experience providing top-level customer service
  • A passion for cutting-edge technology
Benefits

We offer a comprehensive compensation package that includes a salary range of $120,000 - $160,000 per year, depending on experience. Additional benefits include medical, dental, and vision insurance, 401(k), paid company holidays, paid time off, paid parental and caregiver leave, and more. If you are passionate about digital transformation and have a strong background in ServiceNow, we encourage you to apply.

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