Global Customer Success Administration Director
4 weeks ago
About the Role
At Energy Exemplar, we are seeking a highly skilled Global Customer Success Administration Manager to join our team. This role will be responsible for leading a team of Customer Success Administrators, fostering their growth and performance, and ensuring the timely and accurate completion of commercial administration tasks.
Key Responsibilities
- Manage administrative tasks related to renewals, including generating renewal notices, processing contract amendments, and routing purchase orders.
- Develop and maintain global customer success business operations plans, scorecards, and reports, including weekly and monthly business review documents.
- Establish and track key metrics and performance indicators (KPIs) to assess the effectiveness of the Customer Success Administrators.
- Monitor, assess, and report on risks and account health to provide proactive insights for customer success.
- Support global commercial administration operations, ensuring seamless coordination across regions and between groups such as Sales.
Candidate Requirements & Qualifications
- 7+ years of experience in Sales Operations and Administration.
- Proven leadership experience with the ability to establish and build teams and processes from the ground up.
- Must have experience working in a global environment.
- Hands-on experience managing commercial contracts.
- Expert-level proficiency with Microsoft Excel, Word, and PowerPoint.
- High level of Salesforce proficiency (Administrator certified preferred).
- Highly motivated with strong relationship-building skills, particularly with senior stakeholders.
- Strong organizational skills to manage multiple projects and deadlines in a fast-paced environment.
Energy Exemplar is an equal opportunities employer, and we value your unique identity and perspective. We are fully committed to providing and fostering a workplace that reflects the diversity of society. Bring your authentic self and help us build an inclusive world together To support you in being the best version of yourself during the application and interview process, please let us know if you have any specific requirements.
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