Senior Analyst

3 weeks ago


Delhi, Delhi, India Tide Full time
About the Role

We are seeking a Senior Analyst to join our team in India. The ideal candidate will have a strong understanding of policies, procedure & process writing across different teams, including Sales, Marketing, PR, KYC & financial crime. The role involves drafting and standardising key operations policies, procedures & processes for the company, spanning across domains like Sales, Marketing, PR, KYC, Risk, OM etc.

Responsibilities include conducting research, implementing industry best practices, and ensuring adherence to all regulatory requirements (RBI and others) and internal policies. The successful candidate will be a subject matter expert across different domains, able to interpret relevant regulations and advise on Tide's approach to meeting them.

You will work closely with different functions to ensure policies are correctly translated into product delivery and with the Training, QA function etc. to ensure they are correctly translated into manual processes.

Key Responsibilities

  • Documenting and implementing key operations policies, procedures & processes like Sales, Marketing, PR, KYC, Risk, OM etc. in line with stakeholder agreement
  • Evaluating effectiveness of current policies - Reviewing existing processes for policy adherence and working with teams to agree and implement changes to processes
  • Writing end to end Policy, procedures, processes, regulatory research, analysis, presentation & execution
  • Interpreting regulations and advising the relevant heads of the teams
  • Collaborating with relevant stakeholders to agree policy changes and constructively challenge where necessary
  • Providing support with audits and oversight from banking partners
  • Working with relevant stakeholders to implement new regulatory requirements & changes in procedure

Requirements

  • Strong understanding of policies, procedure & process writing across different teams, including Sales, Marketing, PR, KYC & financial crime
  • Experience of 3 to 5 years in understanding of policies, procedure & process writing across different teams
  • Familiarity with industry standards, best practices in the domains stated above
  • Ability to clearly articulate the regulatory risks and trade-offs with different process and procedure options
  • Experience in business banking in a regulated environment/ credit cards/ payments/ fintech
  • Pragmatic and able to find solutions that balance meeting regulatory and internal policy requirements with providing excellent customer service to our members and meeting commercial objectives
  • Ability to write great, easy to read and digestible policies and procedures
  • Experience in policy writing
  • MBA graduate
  • Quick learner, explorer, multitasker and flexible with work profile
  • Used to challenging senior stakeholders and remain robust when challenged yourself
  • Will to work on weekends or as and when required
  • Comfortable working in a dynamic environment which includes change, debate, conflict etc.
  • Multi-tasker who can manage multiple streams of work simultaneously

What We Offer

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Mental wellbeing through Plumm
  • Learning & Development Budget
  • 15 days of Privilege leaves
  • 12 days of Casual leaves
  • 12 days of Sick leaves
  • 3 paid days off for volunteering or L&D activities

Tide is a place for everyone. We believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members' diverse needs and lives.

We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.



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