Service Operations Intelligence Analyst

1 month ago


Navi Mumbai, Maharashtra, India DOW CHEMICAL INTERNATIONAL PVT. LTD. Full time

At Dow, we believe in putting people first and delivering integrity, respect, and safety to our customers, employees, and the planet. Our people are at the heart of our solutions, reflecting the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers who offer daily opportunities to contribute our perspectives, transform industries, and shape the future. Our purpose is simple: to deliver a sustainable future for the world through science and collaboration.

About the Role

This exciting opportunity is for a Service Operations Intelligence Information Technology Analyst located in Mumbai, India. The role aligns with Dow's Design Your Day approach, allowing employees to choose when to work remotely and when to attend on-site activities based on project work and role needs. As part of the Service Operations Intelligence team, you will be accountable for the design, transition, and management of Dow's IT Service Management foundational platform, ServiceNow. You will be responsible for designing integrated, workable solutions that meet stakeholder requirements and address strategic capability needs. Within this role, you will also be responsible for maximizing adoption and value of strategic Service Management tools and processes across the entire IT organization.

Responsibilities

  • Develops new capabilities as needed to meet business requirements.
  • Maintains service operations material to support adoption and operational reliability of the ServiceNow platform.
  • Drives continuous improvement efforts and meets or exceeds client satisfaction goals and SLAs.
  • Works closely with the Service Manager and other team members to ensure timely, quality delivery of Service Management solutions along with operating production solutions.
  • Assists with issue resolution.

Qualifications

  • Bachelor degree in IT discipline preferred or a minimum of 3 years of relevant experience.

Preferred Skills

  • Strong organizational, facilitative, and communication skills.
  • Experience/knowledge in the following areas: ITIL Framework, IT Service Management, ITIL Service Operations, ITIL Processes, JavaScript, ITIL, SDM, DevOps, Agile Methodologies, Angular JS, ServiceNow.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers' challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics, Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career.



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