Business Analyst for Cash Application and Account Receivable
1 day ago
Job Summary
We are seeking a highly skilled Business Analyst to join our team at EXL. This individual will be responsible for understanding the cash application and account receivable process, ensuring timely and accurate processing of customer payments.
About the Role
The successful candidate will monitor the queue, apply customer payments through the client portal, retrieve missing remittance information, and transfer or re-batch payments as instructed. They will also communicate with branches and collectors to initiate and process customer refunds, collect supporting documents, record adjustment entries in client systems, and submit refunds.
In addition, the Business Analyst will create and email reports to branches/customers, ensuring all cash is assigned and applied, and unassigned payments are researched and converted by month-end. They must be able to utilize multiple screens on systems to assess and research account information.
Key Responsibilities
- Monitor the queue and apply customer payments through the client portal
- Retrieve missing remittance information and apply payments
- Transfer or re-batch payments as instructed
- Communicate with branches and collectors to initiate and process customer refunds
- Create and email reports to branches/customers
- Ensure all cash is assigned and applied, and unassigned payments are researched and converted by month-end
Requirements
- Ability to utilize multiple screens on systems to assess and research account information
- Intermediate skills in Microsoft Word, Excel, and Outlook
- Typing speed of >= 30 wpm with 90% accuracy
- Demonstrate a willingness to change within the technological/systems environment
- Adjust well to new situations and changing priorities
- Focused on highest priorities first and well-organized
- Act with a sense of urgency
- Commitment to appropriate level of service
- Interact in a positive manner
- Ability to handle fluctuation in workflow
- Ability to work independently and in a team environment
- Present information clearly, concisely, and logically
- Listens carefully and attentively
- Takes initiative to stay informed and keep others informed
What We Offer
We offer a competitive salary range of $65,000 - $85,000 per year, depending on experience, along with a comprehensive benefits package and opportunities for professional growth and development.
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