Accounting Services Executive

3 weeks ago


Bengaluru, Karnataka, India Ensetu Full time

Company Overview

Ensetu is a global technology and consulting company that provides a range of services and solutions to businesses across various industries.

Job Overview

We are looking for an ACCOUNT VOICE PROCESS EXECUTIVE to join our team at Ensetu, a global technology and consulting company. As an ACCOUNT VOICE PROCESS EXECUTIVE, you will be responsible for handling customer inquiries and providing excellent customer service.

Responsibilities

Key Responsibilities

  • Handle customer inquiries and provide prompt and accurate resolutions.
  • Ensure high customer satisfaction through excellent customer service.
  • Build and maintain strong customer relationships.
  • Process customer accounts and maintain accurate records.
  • Collaborate with internal teams to resolve customer issues.
  • Identify and escalate priority issues.
  • Meet individual and team performance targets.
  • Adhere to company guidelines and protocols.

Qualifications

Requirements

  • Excellent verbal and written communication skills.
  • Good understanding of accounting principles.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong problem-solving and decision-making skills.
  • Attention to detail and accuracy.
  • Ability to work both independently and in a team.
  • Proficient in MS Office applications.
  • Customer-oriented and empathetic.
  • Ability to work in a fast-paced environment.
  • Previous experience in a customer service role is a plus.


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