IT Operations Management Expert
3 days ago
Job Title: IT Operations Management Expert - Automation and Integration
Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum
About QBrainXQBrainX is a cutting-edge organization that specializes in delivering innovative IT solutions. We are committed to staying ahead of the curve and pushing the boundaries of what is possible.
Job DescriptionWe are seeking an experienced ITOM Developer with over 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in ITOM tools, automation, and management platforms, with expertise in implementing and supporting ITOM solutions.
This role will involve working on various ITOM modules, contributing to the development and optimization of IT operations, and ensuring seamless integration with other IT and business systems.
Key Responsibilities- Design, Develop, and Implement ITOM Solutions: Streamline IT operations, improve automation, and optimize resource management across ITOM modules using industry-leading tools such as ServiceNow.
- Collaborate with Business and Technical Teams: Work with cross-functional teams to understand requirements and translate them into functional ITOM solutions.
- Customize and Configure ITOM Platforms: Ensure they integrate smoothly with other enterprise systems, meeting specific business and operational needs.
- Implement Monitoring and Event Management Processes: Detect, report, and resolve IT issues proactively across key ITOM modules.
- Support Incident, Change, and Problem Management Processes: Ensure effective resolution and continuous improvement of IT services.
- Perform System Maintenance: Regularly upgrade, patch, and troubleshoot ITOM solutions.
- Provide Training and Knowledge Sharing: Educate team members and business users on ITOM tools, best practices, and operational workflows.
- Conduct Performance Tuning and Capacity Planning: Optimize ITOM systems and applications for peak performance.
Our ideal candidate will possess:
- 5+ years of experience as an ITOM Developer or in a similar IT operations-related role.
- Strong knowledge of ITOM tools such as ServiceNow or similar ITSM/ITOM platforms.
- Proficiency in automating IT operations processes using scripting languages like JavaScript, PowerShell, or Python.
- In-depth understanding of ITIL processes and their implementation in ITOM platforms.
- Expertise in Event Management, Discovery, Service Mapping, Orchestration, and CMDB modules.
- Experience with event management, configuration management, and IT operations analytics.
- Strong problem-solving skills and ability to resolve complex ITOM-related issues.
- Familiarity with cloud platforms such as AWS, Azure, or GCP, and their integration with ITOM tools.
- Ability to work independently as well as part of a team in a fast-paced, collaborative environment.
- Excellent communication and interpersonal skills, with the ability to interact effectively with both technical and non-technical stakeholders.
Benefits: Competitive salary, opportunities for growth and professional development, and a dynamic work environment.
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