Strategic Client Engagement Manager
2 weeks ago
About Aditi Consulting
We are a leading technology solutions company providing a range of services for Fortune 500 clients across various industries. Our global delivery centers enable us to work at the intersection of business and technology, helping our client partners scale and accelerate their digital transformations.
Job Summary
We are seeking an experienced Client Services Manager to join our team. In this role, you will be responsible for managing client relationships within our Managed Service Provider (MSP) program. You will collaborate closely with clients to understand their staffing needs, coordinate with our recruitment team to source and place candidates, and ensure the delivery of exceptional service that meets client expectations and Service Level Agreements (SLAs).
Duties and Responsibilities
- Serve as the primary point of contact for assigned MSP clients, establishing and nurturing strong relationships.
- Work collaboratively with internal recruitment teams to develop and execute recruitment strategies aligned with client requirements and timelines.
- Oversee end-to-end recruitment processes, including candidate screening, interviewing, and onboarding.
- Ensure compliance with client-specific policies, procedures, and Service Level Agreements (SLAs).
- Provide regular updates and reports to clients on recruitment activities, candidate pipelines, and performance metrics.
- Proactively identify opportunities for process improvement and efficiency gains in recruitment and client service delivery.
- Stay abreast of industry trends and competitive dynamics to provide strategic insights and recommendations to clients.
- Conduct client scorecard reviews.
Requirements
- 6+ years of proven experience in client services within the Contingent Workforce & MSP space, as well as the staffing industry.
- Knowledge of clients' needs in technical verticals and environments is highly preferred.
- Exceptional interpersonal and verbal communication skills, including proficiency in phone and in-person presentations.
- Experience in building a book of business from the ground up, encompassing all aspects of the delivery process.
- Demonstrated track record of achieving targeted account fill ratios and delivery metrics.
- Strong follow-up skills and motivation to enhance revenue growth from accounts by meeting client SLAs and maximizing market share.
- Solid business management capabilities.
- Experience managing multiple, competing priorities, duties, and projects.
- Strong decision-making, organizational, planning, and problem-solving abilities.
- Excellent project management and time management skills.
- Ability to work effectively independently and within a team environment.
- Proficiency in PC operations and a solid working knowledge of Microsoft Office (MS Word, Excel).
The estimated salary for this position is $95,000 - $115,000 per year, based on the job requirements and location.
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