Duty Manager

3 weeks ago


Kolkata, West Bengal, India Westin Hotels & Resorts Full time
Primary Responsibilities

This role is responsible for supporting property operations and guest relations needs.


Supporting Property Operations

  • Maintains a strong working relationship with all departments to support property operations and goals.
  • Expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.

Supporting Guest Relations

  • Strives to improve service performance.
  • Ensures compliance with all policies, standards and procedures.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Profitability Goals

  • Understands and complies with loss prevention policies and procedures.
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

  • Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
  • Empowers associates to provide excellent customer service.
  • Provides immediate assistance to guests as requested.

Assisting Human Resources Activities

  • Participates as needed in the investigation of associate and guest accidents.
  • Observes service behaviors of associates and providing feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

Management Competencies

The following management competencies are required:



  • Leadership
  • Adaptability
  • Communication
  • Problem Solving and Decision Making
  • Professional Demeanor
  • Managing Execution
  • Building and Contributing to Teams
  • Driving for Results
  • Planning and Organizing
  • Building Relationships
  • Global Mindset
  • Generating Talent and Organizational Capability
  • Learning and Applying Professional Expertise
  • Applied Learning
  • Business Acumen
  • Technical Acumen
  • General Property Operations
  • Basic Competencies
  • Basic Computer Skills
  • Mathematical Reasoning
  • Oral Comprehension
  • Reading Comprehension
  • Writing

Requirements

The ideal candidate will have:



  • Professional demeanor and strong communication skills.
  • Able to maintain performance level under pressure or when experiencing changes or challenges in the workplace.
  • Able to identify and understand issues, problems, and opportunities.
  • Able to obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions.
  • Able to solve problems, and choose a course of action.

What We Offer

Westin Hotels & Resorts offers a competitive salary and benefits package, as well as opportunities for growth and development.


The ideal candidate will be a team player with a strong work ethic and a passion for delivering exceptional guest service.


We are an equal opportunities employer and welcome applications from all qualified candidates.


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