E-Learning Infrastructure Manager

3 days ago


Bengaluru, Karnataka, India e2open Full time

Job Summary

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We are seeking a highly skilled E-Learning Infrastructure Manager to join our e2open team. The successful candidate will be responsible for managing the day-to-day administration of online training operations and supporting global training initiatives.

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About the Role

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The ideal candidate will possess strong organizational skills, be resourceful and flexible, with the ability to take initiative and work autonomously. They will also have excellent technical skills, including proficiency in front-end web development technologies such as HTML, CSS, and JavaScript.

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Main Responsibilities

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  • Responsible for routine maintenance and updates of the Learning Management System (LMS) to ensure its smooth operation and attainment of LMS related goals and projects.
  • Take ownership of creating and customizing pages within the LMS using HTML, CSS, and JavaScript to enhance user experience and meet specific learning requirements.
  • Assist in data management tasks, including user accounts, course enrollments, and reporting.
  • Generate, track, and analyze reports and key metrics related to course completion, user engagement, identifying trends, and system usage for providing insights to stakeholders.
  • Provide technical support and resolution of technical issues for end-users with LMS-related issues and inquiries.
  • Oversee the integration of AI tools and technologies with the LMS to enhance user experience and improve learning outcomes.
  • Assist in uploading, publishing, organizing, and maintaining learning materials and resources within the LMS.
  • Review course content for functionality, accuracy, and compliance with established standards.
  • Collaborate with instructional designers, graphic designers, and subject matter experts to design and develop engaging learning materials.
  • Participate in testing and quality assurance activities to ensure the LMS functions correctly.
  • Maintain accurate documentation of LMS processes, procedures, and user guides.
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Requirements

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  • Experience in a similar role related to Learning Management Systems or e-learning.
  • Familiarity with popular Learning Management Systems such as Docebo, Moodle, Blackboard, Canvas, or others.
  • Proficiency in Microsoft Office 365 with an emphasis on Excel (for example, pivot tables, VLOOKUP, and basic formulas).
  • Proficiency in front-end web development technologies (HTML, CSS, and JavaScript) to customize and enhance LMS pages.
  • Proficiency in managing user accounts, course enrollments, and generating reports within the LMS.
  • Ability to identify and resolve technical issues within the LMS.
  • Strong customer service skills to assist users with LMS-related queries and problems.
  • Understanding of testing and quality assurance practices to ensure LMS functionality.
  • Ability to accept new challenges and responsibilities with enthusiasm.
  • Proficiency in the English language.
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Salary Range

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Rs. 8,00,000 - Rs. 12,00,000 per annum

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Location

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Bengaluru



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