Customer Experience Ambassador
1 month ago
Job Overview
The Guest Relation Executive is a critical role at SOULHR Management Solutions LLP, responsible for delivering exceptional customer experiences and ensuring guest satisfaction.
- Maintain excellent customer relations and communicate effectively with guests.
- Handle guest inquiries, requests, and complaints in a timely and efficient manner.
- Collaborate with various departments to fulfill guest needs and requests.
- Ensure smooth check-in and check-out processes for guests.
- Maintain a clean and tidy reception area.
- Handle telephone calls and emails in a professional manner.
- Maintain knowledge of hotel facilities, services, and events to provide accurate information to guests.
- Assist in making reservations and managing bookings.
- Promote hotel services and facilities to enhance guest experience.
Qualifications and Skills
- 1-3 years of experience as a Guest Relation Executive or in a similar role.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to handle guest complaints and resolve issues effectively.
- Proficiency in using hotel management software and computer systems.
- Strong problem-solving and decision-making skills.
- Attention to detail and accuracy.
- Ability to multitask and work in a fast-paced environment.
- Flexible schedule and willingness to work evenings, weekends, and holidays.
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