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Advanced Control Systems Support Specialist

1 month ago

Bengaluru, Karnataka, India Aspen Technology Full time

AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner.

The Role

As a Field Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance, and world-class customer satisfaction.

Your Impact

  • AMC activities at Customer site.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warrant.
  • Document all customer interaction.
  • Actively contributing ideas for better customer service and continuously improve the quality of service provided.
  • Showing a passion for continued learning, staying abreast of new technology and trends.
  • Work with other technical teams for the inputs and their support in day-to-day activities.

What You'll Need

  • Bachelor's degree in Electrical/Computer/Software Engineering.
  • 2 to 3 years experienced.
  • Power Utility experience preferred.
  • Exposure to SCADA/control systems – Knowledge on OSI Monarch SCADA system is an added advantage.
  • Knowledge of SCADA protocols like IEC101, IEC104, MODBUS, and DNP.
  • Knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle.
  • Must be well familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge).
  • Excellent communication and writing skills, and ability to facilitate your own meetings as necessary.
  • Good troubleshooting skills.
  • Knowledge of computer programming. An introduction to C programming is a minimum.
  • Ability to work on several projects in parallel in a fast-paced environment.
  • Ability and flexibility to travel to domestic and international customer sites (less than 30% travel per year).