Senior Mainframe Systems Programmer – CICS

4 weeks ago

Chennai, Tamil Nadu, India Ensono Full time

About Ensono

Ensono is a leading technology adviser and managed service provider. We help clients accelerate their digital transformation by optimizing their systems across any hybrid environment. Our team of experts provides services such as consulting, mainframe and application modernization, public cloud migration, and cloud-native development. We have certified experts in AWS, Azure, and Google Cloud, and we are recognized as Microsoft Datacenter Transformation Partner of the Year. Our global presence spans over 3500 associates, and we are headquartered in greater Chicago.

We care about our clients' success and offer comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help clients develop an application strategy or find the right places for their applications – whether it's public, multi, or hybrid cloud, or mainframe. We meet clients wherever they are in their digital transformation journey, with 24/7 support when needed. We are a relentless ally, flexing with clients when challenges emerge so they don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of our clients' teams, enabling them to continuously innovate – doing more with less while remaining secure.

About the Role

  • Provide premium CICS system programming support and services to Ensono mainframe clients.
  • The successful candidate will perform mainframe CICS Transaction Server software administration and tuning to support our clients' CICS environments. The individual will need to work with vendor personnel to achieve timely solutions of CICS-related problems.

Responsibilities

  • Fulfill customer service requests for mainframe z/OS clients in a timely manner as they pertain to CICS TS and related OEM software products.
  • Provide primary support for reported problems related to CICS TS and related OEM software products.
  • Provide support on a 24/7/365 basis across multiple time zones.
  • Provide key support for customer migration services (new client transitions) as they pertain to CICS TS and related OEM software products.
  • Communicate to both clients and management the status of issues at intervals during the resolution process.
  • Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
  • Assist the assigned project manager in the migration of newly acquired clients such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
  • In joint cooperation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given client's disaster recovery plans.
  • Adhere to a schedule that efficiently manages resources and allows timely implementations.
  • Follow ITSM change control procedures.

Experience Level – 8+ yrs

Technical Skills (Mandatory Skills)

  • Bachelor's degree required and/or equivalent work experience.
  • 8+ years of professional experience in CICS administration and systems programming support.
  • Experience in building new CICS regions.
  • Experience with configuring and managing CICS in a parallel sysplex-CICSPlex environment.
  • Ability to develop innovation, strategies, processes, and best practices in software management.
  • Experience with reviewing new versions of CICS for functionality, advising how they benefit the client.
  • Strong analytical skills and understanding of CICS TS concepts, configuration, and tailoring.
  • Thorough working knowledge of products used to monitor performance of CICS TS regions.
  • Support planned (disaster recovery) and unplanned (emergency) database recovery activities.
  • Knowledgeable in best practices of software management, maintenance, and documentation.
  • Experience with establishing policies and procedures pertaining to CICS management, DR, security, maintenance, and utilization.
  • Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production CICS-related issues.

Good to Have Skills

  • Self-motivated and able to work independently.
  • Demonstrated ability to respond quickly and effectively to support requests from multiple clients.
  • Must be able to multi-task and work under short deadlines and in high-pressure situations.
  • Excellent communication skills (written, verbal, and presentations).
  • Ability to work as part of a team, as well as independently.
  • Experience in installation/upgrade/customization of CICS TS and OEM products.
  • SMPE Knowledge and experience.

Shift Timings

1:30 PM – 10:30 PM

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