Customer Service Representative

4 weeks ago


Delhi, Delhi, India British Council Full time

We are seeking a highly skilled and motivated Customer Service Representative to join our team at the British Council. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, responding to their enquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide excellent customer service to clients, responding to their enquiries and resolving any issues in a timely and professional manner.
  • Work closely with our sales team to identify opportunities to upsell and cross-sell our services to clients.
  • Maintain accurate records of customer interactions and ensure that all customer information is up-to-date and secure.
  • Collaborate with our marketing team to develop and implement effective marketing strategies to promote our services to clients.
  • Contribute to the development and implementation of customer service policies and procedures to ensure that we are providing the highest level of service to our clients.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to work with a global organization that makes a positive impact on people's lives.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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