Senior Underwriting Operations Manager

4 days ago

Jamnagar, Gujarat, India beBeeQuality Full time US$ 1,20,000 - US$ 1,40,000

Job Overview

We are seeking a seasoned Quality Assurance Team Manager to lead and manage a team of experienced Sr. quality assurance analysts. The successful candidate will oversee quality assurance activities across key underwriting back-office processes, act as a quality gatekeeper, and ensure accuracy, consistency, and completeness of audit findings.

Key Responsibilities:

  • Manage the team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
  • Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes).
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
  • Implementing QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Requirements:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Desirable Skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions).
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.
  • High level of accountability, organizational skills, and decision-making ability.

Preferred Experience:

  • Background in shared services or BPO environments with global insurance carriers.
  • Experience working with or overseeing vendor QA teams (e.g., Genpact).
  • Knowledge of tools used in underwriting operations and workflow management.
  • Flexibility to work in different time zones (Preferably UK & Europe time)
],

  • Retail/Home-Loan Underwriting Expert

    4 days ago

    Jamnagar, Gujarat, India beBeeRiskAssessor Full time ₹ 10,00,000 - ₹ 17,50,000

    Job OverviewThe ideal candidate will possess a strong background in retail/home-loan underwriting, with expertise in converting complex knowledge into actionable training content. They will be responsible for designing and delivering high-quality training programs that cater to diverse learners, focusing on topics such as risk assessment, policy...

  • Senior Operations Manager

    7 days ago

    Jamnagar, Gujarat, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Job SummaryAs a senior operations manager, you will oversee and manage daily operations to ensure efficient workflows across departments. Your role involves developing and implementing operational policies and procedures to enhance productivity and monitoring and analyzing operational performance to make recommendations for improvement.Key...

  • Senior Operations Manager

    2 weeks ago

    Jamnagar, Gujarat, India beBeeoperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Operations LeadThe Operations Lead is a senior role responsible for leading and coordinating business operations across various functions. This includes driving the development and management of operational frameworks, goals, and key performance indicators (KPIs). The successful candidate will have experience in business operations, program management, and...

  • Experienced Mortgage Loan Analyst

    2 weeks ago

    Jamnagar, Gujarat, India beBeeMortgage Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Senior UnderwriterWe are seeking an experienced Senior Underwriter to join our team. As a Senior Underwriter, you will be responsible for reviewing mortgage files and ensuring that they meet the necessary guidelines.Key Responsibilities:Perform in-depth reviews of mortgage loan files, including income, assets, credit, and collateralUtilize...

  • Senior Executive

    7 days ago

    Jamnagar, Gujarat, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    As a senior executive, you will lead the underwriting team in India to drive credit analysis for the US market.You will work closely with the credit committee in New York to ensure seamless functioning of the credit function.Your key responsibilities include:Ensuring quality of credit analysis and mentoring the team to adhere to underwriting quality...

  • Credit Risk Management Expert

    3 days ago

    Jamnagar, Gujarat, India beBeeRiskManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:The Credit Risk Lead will be responsible for overseeing and refining the credit risk framework for unsecured lending. They will develop and maintain robust credit risk policies and frameworks, review and enhance underwriting norms, and collaborate with product and analytics teams to optimize credit strategies.Credit Risk Framework & PolicyDevelop...

  • Senior Portfolio Risk Strategist

    1 week ago

    Jamnagar, Gujarat, India beBeeRiskManager Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Overview:An accomplished Senior Manager is sought to spearhead end-to-end credit underwriting and monitoring of a portfolio of personal loans through the digital journey.Key Responsibilities:Develop and implement comprehensive underwriting policies ensuring effective credit risk managementCollaborate with data science teams to analyze and validate...

  • SME Lending Expert

    2 weeks ago

    Jamnagar, Gujarat, India beBeeCredit Full time ₹ 19,40,000 - ₹ 30,55,000

    Job DescriptionWe are seeking an experienced Credit Professional to lead the credit risk, underwriting, and portfolio management functions.Define, implement, and monitor credit policies, frameworks, and processes for SME/MSME lending and supply chain financing.Lead the credit appraisal and underwriting function, including assessment of borrower risk,...

  • Project Manager

    5 days ago

    Jamnagar, Gujarat, India beBeeRenewal Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking a skilled Project Manager - Renewal Operations to lead end-to-end planning, execution, and delivery of renewal projects.This role involves managing cross-functional teams, coordinating stakeholders, and enhancing processes to improve policyholder engagement and retention.Key Responsibilities:Project Management: Define scope,...

  • Senior Mortgage Specialist

    3 days ago

    Jamnagar, Gujarat, India beBeeUnderwriter Full time ₹ 45,00,000 - ₹ 60,00,000

    Job Description:We are seeking a skilled Underwriter to perform live underwriting with complete end-to-end case ownership.Evaluate borrower profiles using the 4 Cs of Credit – Character, Capacity, Capital, and Collateral.Conduct a detailed credit report review for accurate risk assessment.Work on both UK mortgage and US mortgage underwriting, including...