Hotel Operations Manager
3 weeks ago
Job Title: Professional Hotel Housekeeping Manager
About the Role:
Accor is seeking a skilled and experienced Professional Hotel Housekeeping Manager to join our team. As a key member of our hotel operations team, you will be responsible for managing the housekeeping department to ensure that our guests receive the highest level of service and satisfaction.
- Manage the housekeeping department to achieve optimum operating results.
- Lead and manage all aspects of the housekeeping department and ensure all service standards are followed.
- Maximize rooms revenue through yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.
- Handle guest concerns and react quickly to guarantee memorable moments for our guests.
Qualifications:
To be successful in this role, you will need:
- Minimum 8-10 years of experience of which at least 1 to 2 years in a similar role in an international environment.
- Strong Operational/Technical Knowledge.
- Strong customer focused & relationship management skills.
- Excellent verbal and written communication; analytical and reasoning skills; well versed with problem solving techniques.
- Strong process orientation; leadership abilities and organizational skills.
- Entrepreneurial skills, thinks out of the box.
- Able to drive change and look for operational efficiencies/synergies across the network.
- Go-getter; comfortable taking ownership of projects and expanding scope of responsibilities.
What We Offer:
We offer:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
About Accor:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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