Operations Leadership Position at Livspace
2 weeks ago
About the Role:
This is a leadership position that requires exceptional operational skills to drive customer satisfaction and success in our region. As an Associate General Manager - Operations, you will lead a team of Operations Leads, ensuring they are equipped to handle the needs of our customers.
Key Responsibilities:
* Own the customer experience from project booking to handover, guaranteeing timely completion and quality standards.
* Act as the highest point of escalation for regional issues, resolving them within committed ETAs and ensuring projects conclude positively.
* Foster collaboration with cross-functional teams (installer, vendor, category, product) to expedite issue resolution for your team members.
* Empower your existing team and recruit top talent to strengthen your region's capabilities.
* Ensure adherence to defined process SOPs and standards, providing a standardized customer experience across all touchpoints.
* Focus on Customer Move In Timeline Adherence, Customer Overall CSAT Score, and Quicker resolution of customer escalations.
Requirements:
* Preferably NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools.
* 7 to 10 years of work experience in Startups or Operations in similar industries.
* Proven people management skills with direct team reporting experience.
* Strong attention to detail and excellent written/oral communication skills required.
* Structured thought process and strong analytical ability to thrive in a fast-paced startup environment.
* Ability to build strategic alliances/business partnerships through builders, architects, and interior consultants for maximum project reach.
Salary Range: ₹1200000 - ₹2000000 per annum
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