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Technical Support Specialist
1 month ago
As a skilled Application Support professional, you will be responsible for maintaining and improving the performance and availability of all client web applications and platforms. This role involves leading high-impact incident investigation and recovery in collaboration with various technology teams.
Key Responsibilities:
- Maintaining and improving performance and availability of all client web applications and platforms.
- Leading high-impact incident investigation and recovery in collaboration with various technology teams.
- Providing technical assistance in guiding the team for incident resolution.
- Leading continuous improvement of applications in collaboration with technology teams.
- Leading the production readiness of new programs by engaging with Business and Technology teams.
- Ensuring non-functional requirements are covered as part of project lifecycle.
- Regular review of changes impacting WI business and aligning required support.
- Leading Problem management for Incident resolution.
- Undertake support and maintenance activities to proactively identify and prevent potential issues within the specified portfolio of applications developing into high severity incidents.
- Liaison with other technology and operations team (Delivery, Unix, DBA, Network etc).
- Engagement in Disaster Recovery and BCP plans / processes.
- Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately.
Requirements
- Willing to work in Support (Along with UK Shifts & 24X7 On-call).
- 3-6 years overall experience in IT.
- Good knowledge in Oracle database concepts (19c), SQL statements (DML/DDL), query optimization, stored procedures, Triggers, & Functions.
- Working experience in UNIX and Shell Scripting.
- Knowledge of scheduling tools like Control-M.
- Experience of best practices development methodologies, especially Agile.
- Good analytical, problem-solving and documentation skills.
Mandatory Skills
- AWS or similar cloud technologies.
- Unix shell & PowerShell scripting.
- Java/J2EE and C# applications.
- SQL Server databases; well-versed with database SQL queries and should be able to write medium to complex SQL queries.
English
