Senior IT Professional

6 days ago


Hyderabad, Telangana, India Smart IMS Inc. Full time
Job Description:

At Smart IMS Inc., we are seeking a highly skilled and detail-oriented Technical Support Specialist to join our team. This individual will play a crucial role in providing exceptional technical support to our clients, ensuring they receive top-notch service and assistance whenever needed.

About the Role:
As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to workstations, laptops, and mobile devices. You will also provide guidance on the use of computer packages, including Windows 10 and Office 365, as well as assist with the implementation, maintenance, and administration of these systems.

Requirements:
To succeed in this role, you must possess excellent oral and written communication skills in English. Strong judgment regarding help desk matters, including input in decision-making, is required. Proficiency in computer packages and Mac operating systems is essential, while proficiency in remote support tools and video conference equipment is preferred.

In addition to your technical expertise, you must demonstrate strong interpersonal skills, high energy, excellent time-management skills, and attention to detail. You should be able to perform under pressure, prioritize competing demands with minimal supervision, and handle numerous tasks simultaneously. Ability to solve problems creatively and work successfully with a team of talented professionals is also required.

Benefits:
As a Technical Support Specialist at Smart IMS Inc., you can expect a competitive salary of $60,000 per year, commensurate with experience. Other benefits include opportunities for professional growth and development, a dynamic and supportive work environment, and a comprehensive compensation package that reflects your value to the company.

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