Professional Phone Sales Consultant

2 days ago

Noida, Uttar Pradesh, India Recruweb Resources Pvt Ltd Full time

We are seeking an enthusiastic and skilled Professional Phone Sales Consultant to contribute to the growth of our company by generating sales through effective customer interactions.

About the Role

The ideal candidate will be responsible for closing sales deals over the phone, maintaining good customer relationships, and providing excellent customer service. To succeed in this role, you must have superior communication skills, be comfortable presenting products or services over the phone, and be able to handle complaints and doubts effectively.

Key Responsibilities
  • Contact potential or existing customers to inform them about a product or service using scripted calls.
  • Answer questions about products or the company and provide accurate information.
  • Ask questions to understand customer requirements and close sales deals.
  • Direct prospects to the field sales team when necessary.
  • Enter and update customer information in the database accurately.
  • Take and process orders in a timely and accurate manner.
  • Handle grievances to preserve the company's reputation.
  • Go above and beyond to meet sales quotas and facilitate future sales opportunities.
  • Keep records of calls and sales, noting useful information for future reference.
Requirements

To be successful in this role, you will need:

  • Proven experience as a telesales representative or in a similar sales/customer service role.
  • A proven track record of successfully meeting sales quotas, preferably over the phone.
  • Good knowledge of relevant computer programs, such as CRM software, and telephone systems.
  • The ability to learn about products and services and describe them effectively to prospects.
  • Excellent knowledge of English, both written and verbal.
  • Excellent communication and interpersonal skills.
  • Cool-tempered and able to handle rejection.
  • Outstanding negotiation skills with the ability to resolve issues and address complaints.
  • A high school diploma; a BSc/BA is highly desirable.

Estimated Salary: ₹250,000 - ₹500,000 per annum (dependent on location and experience).

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