Senior Premium Customer Growth Specialist

1 week ago


Delhi, Delhi, India American Express Full time
Unlock New Opportunities
A career with American Express means being part of a global community that's driven by our passion for delivering exceptional customer experiences. As Senior Premium Customer Growth Specialist, you'll play a critical role in driving growth and revenue through strategic initiatives focused on upgrading existing consumer card portfolios to Platinum Charge cards. Your expertise will be instrumental in delivering best-in-class customer experiences while deepening our premium customer base.

About the Role
This is an individual contributor position responsible for cross-selling and upgrading customers on existing American Express card platforms. Key deliverables include lead nurturing, implementing optimal contact strategies, deepening share of wallet in the premium segment, and collaborating with stakeholders to design engagement and lead generation strategies. The successful candidate will possess strong analytical skills, excellent communication abilities, and a demonstrated ability to deliver on targets.

Key Responsibilities
* Lead nurturing and cross-selling initiatives to upgrade customers to Platinum Charge cards
* Implementing optimal contact strategies using multiple channels of communication
* Deepening share of wallet in the premium segment through upsell, cross-sell, and referrals
* Collaborating with customer service and product teams to effectively manage upgrade requirements and share customer insights

Requirements
* A bachelor's degree or equivalent experience
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal abilities
* Ability to work in a fast-paced environment and meet deadlines

Benefits
American Express offers a competitive salary range of $85,000-$115,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, paid time off, and opportunities for professional growth and development.

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