Digital Quality Assurance Manager
19 hours ago
About the Role:
">At Lifelancer, we're seeking an experienced Digital Quality Assurance Manager to join our team. This is a hybrid role that involves working from home and assigned office days set by your manager. You'll have a defined work location with 40 scheduled weekly hours.
">Your Key Responsibilities:
">- ">
- Lead and coach a team of 15-20 to test and certify enhancements made to the My Business website, My Business Assistant, the My Verizon for Business mobile app, and B360.">
- Work with the team to ensure test cases are written in qTest for every release cycle and executed.">
- Provide input to and shape UAT processes in alignment with industry best practices.">
- Analyze and provide metrics for projects and overall release on an ongoing basis.">
- Multitask and prioritize between multiple releases, applications, install activities, and tasks for upcoming releases.">
- Work early (3am ET) on release days to ensure testing is underway and critical issues are identified before the start of the business day.">
About You:
">We're looking for someone who is passionate about customer experience and committed to delivering quality projects. An ideal candidate would be a self-starter who is comfortable working without supervision. Experience with project management and UX/CX is a plus.
">Requirements:
">- ">
- Bachelor's degree or four or more years of work experience.">
- Six or more years of relevant work experience.">
- Experience balancing multiple software development or automation projects.">
- Two or more years Wireless/Channel experience.">
- Functional knowledge of JIRA, qTest, ACSS, WFM, My Business, My Business Assistant, Agile methodology.">
- Working knowledge of UAT processes.">
- Experience with User experience testing approach and tool.">
- Strong verbal and written communication and presentation skills.">
- Good time management skills with proven ability to meet deadlines.">
- Ability to work independently and demonstrate initiative, make sound business decisions.">
- Strong interpersonal and project management skills.">
What We Offer:
">Lifelancer is an equal opportunity employer. At our company, we know that diversity makes us stronger. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
">Estimated Salary:
">$120,000 - $150,000 per year, based on experience.
">Where You'll Be Working:
">This is a hybrid role that involves working from home and assigned office days set by your manager.
">Diversity and Inclusion:
">We're proud to be an equal opportunity employer. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
">Apply Now:
">Find similar roles at Lifelancer.
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