Senior Administrator

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Job Requirements
As a Senior Administrator at Microland, you will be responsible for monitoring and investigating logs, identifying issues, and implementing resolutions. You will also be required to triage complex issues and escalate them to the L3 SME when necessary. Additionally, you will need to gather information from vendors, customers, and analysis to update tickets regularly and prepare detailed reports on the plan of action for existing tickets.

Qualifications and Skills
You must have a working knowledge of antivirus management tools, virus definitions, and signature updates. You should also have a good understanding of clustering fundamentals, Windows NLB, and clusters. Furthermore, you should have a certification in Windows Server Administration, Virtualization Fundamentals, and VMware-201. You must be able to work in a team environment and communicate effectively with stakeholders.

Responsibilities
Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Triage: Once the resolution steps are completed if the issue is still not resolved or if it's an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process.



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