Front Office Experience Manager
3 days ago
We are seeking a skilled and experienced professional to take on the role of Guest Services Manager. The ideal candidate will have a proven track record of delivering exceptional customer experiences and managing front office operations with ease.
About the Role:The Guest Services Manager is responsible for creating a positive and memorable experience for our guests. This involves managing registration, reservations, porter, and concierge services with professionalism and poise.
Key Responsibilities:- Managing and coaching the front office team to deliver exceptional guest experiences.
- Engaging with guests to build relationships and address concerns in a timely and effective manner.
- Conducting regular front office inspections to ensure a high standard of service is maintained.
- Assisting in identifying revenue opportunities and implementing strategies to increase sales.
- Training team members on PBX procedures and leading during emergencies or crises.
- Bachelor's degree or higher in Hotel Management or Business Administration.
- At least 3 years of experience in front office guest service, including management experience.
- Fluent English speaker; other languages an asset.
- A competitive salary and benefits package.
- A supportive work environment that promotes diversity and inclusion.
- Ongoing training and development opportunities.
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