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Product Support Specialist

1 month ago

Bengaluru, Karnataka, India Signzy Full time

About Signzy

Signzy is a digital trust system that provides identification, background checks, forgery detection, and contract management systems. Our goal is to enable contracting in a safe, legal, and convenient manner. We utilize biometric user authentication and blockchain-based digital trails to ensure non-repudiation and increase compliance and enforceability.

Key Responsibilities

  • Work closely with Support, Product, and Engineering teams to improve the support system.
  • Be the first point of contact for Signzy clients and partners, troubleshoot issues, or escalate them internally.
  • Research, debug, and solve clients' issues.
  • Effectively communicate solutions to clients for reported issues.

Requirements

  • Fluent English (verbal and written).
  • Ability to self-manage time and prioritize tasks accordingly.
  • Ability to work effectively in a fast-paced, innovative environment.
  • Customer-centric approach.
  • Strong understanding of Product.
  • Basic understanding of Linux environment.
  • Logging issues in JIRA and conveying complaints to Developers.

Desirable Skills

  • At least one or two years of experience as Technical Support.
  • Team player with solid communication and presentation skills.
  • Good to have a working knowledge of Implementation experience with any business applications.