High-Performance AI Solutions Engineer
1 day ago
Rapidflare is a next-generation GenAI startup revolutionizing the industry with cutting-edge AI technology transforming enterprise solutions.
Job OverviewWe are seeking a highly skilled Electronics & AI Customer Success Engineer to join our team. As a key member of our cross-functional team, you will be responsible for ensuring seamless, high-quality experiences for our customers using our AI tools.
Responsibilities- Perform in-depth QA testing on our tools to evaluate their quality, scalability, and areas for improvement.
- Triage, debug, and perform RCA (Root Cause Analysis) on customer-reported issues, ensuring quick and effective resolutions.
- Analyze detailed Electronics datasheets, product information, app notes, and benchmarks for specific details.
- Maintain detailed and up-to-date QA reports that highlight performance insights and improvement areas.
- Engage directly with customers to resolve issues and ensure they're getting the most from our products.
- Contribute towards creating and maintaining relevant documentation.
To succeed in this role, you should have:
- A Bachelor's degree in Electronics/Communication Engineering or equivalent.
- 3-5 years of QA/testing experience with strong debugging and triaging skills.
- A strong foundation in Electronics/Embedded systems/Networking systems (2-3 years of experience).
- The ability to quickly extract relevant info from technical docs (e.g., datasheets).
- Excellent verbal and written communication skills.
- Experience with tools like VSCode, command line, Git, Python/scripting.
- Customer engagement experience for issue resolution and updates.
- Experience with ChatGPT prompt engineering is a plus.
- Bonus: Experience creating customer engagement content (newsletters, updates) is a nice-to-have.
We offer:
- Competitive salary aligned with market standards: $120,000 - $180,000 per year.
- A collaborative and innovative work environment.
- Opportunities for growth and professional development.
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