High-Performance AI Solutions Engineer

1 day ago


Delhi, Delhi, India Rapidflare Full time
About Rapidflare

Rapidflare is a next-generation GenAI startup revolutionizing the industry with cutting-edge AI technology transforming enterprise solutions.

Job Overview

We are seeking a highly skilled Electronics & AI Customer Success Engineer to join our team. As a key member of our cross-functional team, you will be responsible for ensuring seamless, high-quality experiences for our customers using our AI tools.

Responsibilities
  • Perform in-depth QA testing on our tools to evaluate their quality, scalability, and areas for improvement.
  • Triage, debug, and perform RCA (Root Cause Analysis) on customer-reported issues, ensuring quick and effective resolutions.
  • Analyze detailed Electronics datasheets, product information, app notes, and benchmarks for specific details.
  • Maintain detailed and up-to-date QA reports that highlight performance insights and improvement areas.
  • Engage directly with customers to resolve issues and ensure they're getting the most from our products.
  • Contribute towards creating and maintaining relevant documentation.
Requirements

To succeed in this role, you should have:

  • A Bachelor's degree in Electronics/Communication Engineering or equivalent.
  • 3-5 years of QA/testing experience with strong debugging and triaging skills.
  • A strong foundation in Electronics/Embedded systems/Networking systems (2-3 years of experience).
  • The ability to quickly extract relevant info from technical docs (e.g., datasheets).
  • Excellent verbal and written communication skills.
  • Experience with tools like VSCode, command line, Git, Python/scripting.
  • Customer engagement experience for issue resolution and updates.
  • Experience with ChatGPT prompt engineering is a plus.
  • Bonus: Experience creating customer engagement content (newsletters, updates) is a nice-to-have.
What We Offer

We offer:

  • Competitive salary aligned with market standards: $120,000 - $180,000 per year.
  • A collaborative and innovative work environment.
  • Opportunities for growth and professional development.


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