Customer Support Team Member

2 weeks ago


Gurgaon, Haryana, India Snaphunt Full time

About Us

At Snaphunt, we make renting property easy for owners, guests, and partners.

The Opportunity

We're seeking a motivated Customer Support Executive to join our team. As a key member of our support team, you'll play a vital role in maximizing rental revenue for our property owners.

Job Description

We're looking for someone who can:

  • Administer bookings through various channels, including our website, Airbnb, VRBO, and others.
  • Proactively engage with potential guests through enquiry channels, online chat, and telephone to maximize rental revenue.
  • Provide exceptional telephonic and email support to leisure and business guests throughout their stay.
  • Assist guests with issues and resolve problems as needed.

Your Profile

To succeed in this role, you'll need:

  • Experience working with booking platforms like Airbnb, Booking.com, and VRBO, particularly in properties listed across multiple sites.
  • Excellent written and verbal communication skills to deliver top-notch guest support.
  • Able to work independently and collaboratively as part of our team.
  • Willingness to learn and adapt to new challenges.
  • High attention to detail.
  • Strong IT skills.
  • A self-driven, proactive approach.
  • An engaging and outgoing personality.

Your Working Week

You'll typically work within UK business hours, but may occasionally need to communicate and assist guests outside of these times.

About the Role

This is a fantastic opportunity to grow your career in customer support and contribute to the success of our business.

Salary Information

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience.



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