IT Technology Services Specialist
4 weeks ago
About the Role:
We are seeking a highly skilled Technical Service Delivery Specialist to join our SAP Enterprise Cloud Services team. As a key member of our delivery organization, you will be responsible for ensuring the successful delivery of cloud services to our customers.
Key Responsibilities:
- Act as the primary point of contact for customers, providing technical support and guidance throughout the delivery process.
- Collaborate with cross-functional teams to ensure seamless delivery of cloud services, including service request fulfillment, incident management, event management, and problem management.
- Develop and maintain a comprehensive understanding of customer business needs, goals, and challenges to provide innovative solutions and recommendations.
- Escalate technical issues related to the customer landscape, working closely with internal stakeholders to resolve issues efficiently.
- Provide technical expertise and support to customers, leveraging knowledge of SAP technologies, including SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, and OpenText.
- Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive process improvements and enhance customer satisfaction.
Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems.
- Project management skills to efficiently handle customer projects and resolve issues.
About SAP:
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a cloud company with two hundred million users and more than one hundred thousand employees worldwide.
What We Offer:
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. We strive to provide a spectrum of cloud deployment options for our customers with our infrastructure, our partners, and through public cloud infrastructures.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
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