Customer Service Associate
4 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. Your role will involve responding to customer inquiries, resolving issues efficiently, and maintaining healthy relationships with our clients. You will be in direct contact with customers, requiring a clear understanding of our products, their functions, company policies, and procedures. A pleasant personality and excellent communication skills are essential for this position.
Key Responsibilities:
- Handle customer complaints actively and resolve them in a timely manner.
- Provide customers with accurate information and support.
- Process orders and calculate charges.
- Monitor customer information and issues.
- Generate sales leads.
- Open customer accounts by collecting necessary information.
- Explain product details to customers.
- Review customer accounts for changes.
- Maintain a positive relationship with customers.
- Ensure the quality of our services is maintained.
- Communicate policy changes to customers.
Requirements:
- Ability to work under pressure.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills.
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