ITOM Technical Architect

3 weeks ago


Bengaluru, Karnataka, India Appmocx Private Ltd Full time

About the Role:

Appmocx Private Ltd is seeking an experienced ITOM Technical Architect to join our team. As a key member of our IT service management team, you will be responsible for delivering high-quality ServiceNow solutions utilizing the ITOM applications.

Key Responsibilities:

  1. Design and implement ServiceNow solutions for discovery, service mapping, and event management.
  2. Develop customized patterns, probes, and sensors for discovery and service mapping.
  3. Configure ServiceNow MID Servers in various environments.
  4. Deliver technical workshops on ITOM topics, including event management, discovery, CMDB, orchestration, service mapping, and cloud management.
  5. Collaborate with stakeholders to understand business requirements and develop solutions that meet their needs.

Requirements:

  • Expert understanding of ServiceNow ITOM offerings and their applications.
  • Strong scripting and coding skills, with experience in implementing SAM and HAM.
  • Ability to write orchestration workflows and business rules.
  • Familiarity with integration using API and Integration Hub.
  • Strong communication and interpersonal skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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