IT Service Management Platform Specialist
2 days ago
We are seeking an experienced IT Service Management Platform Specialist to join our team at Tekgence Inc. The successful candidate will be responsible for the administration, maintenance, and continuous improvement of our ServiceNow platform.
About the RoleThis is a full-time position that requires a minimum of 8-12 years of experience in ServiceNow administration. The ideal candidate will have strong proficiency in JavaScript, HTML, CSS, and other web technologies, as well as knowledge of ITIL best practices and IT Service Management processes.
Key Responsibilities- System Administration: Manage and maintain the ServiceNow platform, ensuring its stability and performance. Perform regular system updates, patches, and upgrades. Monitor system performance and troubleshoot issues as they arise.
- User Management: Manage user accounts, roles, and permissions. Provide support and training to end-users and stakeholders.
- Configuration and Customization: Configure and customize ServiceNow applications and modules. Develop and maintain workflows, business rules, UI policies, and client scripts.
- Data Management: Maintain the Configuration Management Database (CMDB). Ensure data integrity and accuracy within the platform.
- Integration: Integrate ServiceNow with other enterprise systems and applications. Develop and maintain API integrations and data import/export processes.
- Documentation and Reporting: Create and maintain detailed documentation for system configurations, processes, and procedures. Generate and schedule reports and dashboards for various stakeholders.
- A minimum of 8-12 years of experience in ServiceNow administration.
- Strong proficiency in JavaScript, HTML, CSS, and other web technologies.
- Knowledge of ITIL best practices and IT Service Management processes.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Rupees 10 lakhs - 18 lakhs per annum, depending on experience.
About UsTekgence Inc is a leading technology company that provides innovative solutions to businesses across various industries. We are committed to delivering high-quality services and products that meet the evolving needs of our clients.
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