Customer Support Voice Representative
2 weeks ago
Are you looking for a challenging and rewarding career in customer service? We have an exciting opportunity available at CapTalent HR as a Domestic Customer Support Voice.
We are seeking highly motivated individuals with excellent communication skills to join our team. As a Domestic Customer Support Voice, you will be responsible for handling inbound and outbound customer calls in English and Kannada or Malayalam. If you possess the right blend of passion, energy, and enthusiasm, we encourage you to apply
Key Responsibilities:
We are looking for candidates who can work effectively in a fast-paced environment, managing multiple calls simultaneously. Your primary duties will include:
- Responding to customer inquiries and resolving their issues promptly and efficiently;
- Providing product information and answering questions related to our services;
- Escalating complex issues to senior team members or managers when necessary;
- Maintaining accurate records of customer interactions and issue resolutions.
Requirements:
To succeed in this role, you must possess:
- Excellent communication skills in English and one of the following languages: Kannada or Malayalam;
- A strong ability to multitask and handle high call volumes;
- A positive attitude and willingness to learn and grow with our company;
- A 12th pass out or graduate degree from a recognized institution;
- Availability to work 6 days a week with rotational week offs;
- Familiarity with basic computer software and technology platforms.
What We Offer:
In addition to a competitive salary, we provide a range of benefits to support your well-being and growth, including:
- Rotational week offs to ensure you have time to relax and recharge;
- Day shift schedules between 8 am and 8 pm to accommodate your preferences;
- A supportive and collaborative work environment that encourages teamwork and learning;
- Ongoing training and development opportunities to enhance your skills and knowledge.
Compensation Package:
We offer a comprehensive compensation package that includes:
CTC (Cost To Company) salary: Kannada - ₹20,000; Malayalam - ₹16,000 + ₹2,000 (accumulated every month and paid after 6 months), with a revised salary of ₹18,000 for all Malayalam candidates from the 7th month onwards.
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