ML Data Operations Manager

3 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full time
Job Summary

We are seeking a highly skilled ML Data Operations Manager to join our Global Operations-AI (GO-AI) team at ADCI - Karnataka - A66. The successful candidate will be responsible for managing a team and resolving any potential issues that impact business continuity.

About the Role

The ML Data Operations Manager will be accountable for the overall direction and operations of our site, creating a culture of customer obsession, high performance, and high-quality throughput. Key responsibilities include:
  • Managing a team of 25-30 GO-AI Associates.
  • Developing and/or referring to performance metrics to drive team performance and business results.
  • Communicating with Internal customers (ACES, Training, Quality etc) – Drive and execute bar-raising initiatives aimed at hiring and developing top talent and build career development road-map for the associates.
  • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
  • Executing specific people programs on coaching and development and team engagement.
  • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Requirements

The ideal candidate will have:
  • 2+ years of team management experience.
  • Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
  • Knowledge of – Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level.

Preferred Qualifications

Experience in managing critical operational processes, with SLA responsibility; Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets; Experience gathering and analyzing large amounts of data and delivering business improvements; Knowledge of lean six sigma tools / Green belt certified.

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