IT Technology Services Specialist
4 weeks ago
Delivering Exceptional Cloud Services
At SAP, we empower companies to innovate through simplification, leveraging our expertise in enterprise application software to drive business success. As a Service Delivery Specialist (SDS) within the SAP Enterprise Cloud Services (ECS) organization, you will play a pivotal role in safeguarding and optimizing customers' investments in our cloud services. Your primary focus will be on collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services, addressing technical delivery challenges throughout the customer lifecycle. This involves acting as the primary point of contact for the delivery organization, keeping track of activities processed by the delivery teams, and creating activity plans together with the TSMs and CDMs.
Your Key Responsibilities
- Interface with customer CDMs/TSMs to plan service requests and support throughout the request lifecycle.
- Develop a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
- Escalate technical issues related to the EOS customer landscape.
- Collaborate with cross-functional teams to drive process improvements, manage operational tasks, and handle customer escalations.
What We Offer
SAP is a global leader in end-to-end business application software, enabling customers to work together more efficiently and use business insight more effectively. As a valued member of our team, you will have the opportunity to develop your skills and expertise in a collaborative, inclusive work environment. Our commitment to diversity, equity, and inclusion ensures that everyone feels welcome and valued. Join us in shaping the future of business and technology.
Requirements
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
- Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems.
Equal Opportunities Employer
SAP is an equal opportunities employer and is committed to diversity and inclusion. We strive to create a work environment that is inclusive and respectful of all employees, regardless of their background, culture, or personal characteristics. If you require any accommodations or support during the application process, please do not hesitate to contact us.
Requisition ID
401369 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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