Telemarketing Representative
1 month ago
Job Summary:
We are seeking a skilled Telemarketing Representative to join our team at Whitefield Careers. As a Telemarketing Representative, you will be responsible for making outbound calls to potential customers, understanding their needs and requirements, and providing information about our products or services.
Key Responsibilities:
* Make outbound calls to potential customers and explain our products or services
* Understand customer needs and requirements
* Provide information about products or services to potential customers
* Receive and respond to inbound customer calls
* Maintain a record of all conversations with customers
* Follow up on customer inquiries not immediately resolved
* Manage and update customer databases with call outcomes
* Meet or exceed call volume goals to contribute to the company's success
* Work closely with the sales and marketing teams to generate leads and promote the company's offerings
* Handle customer complaints or objections in a professional manner
* Keep up to date with product knowledge and customer service strategies
* Adhere to all communication procedures guidelines and policies
Required Qualifications:
* Communication skills
* Experience working in B2C sales
* Energetic and confident
* Ability to be persuasive and exhibit professionalism
* Strong customer focus and adaptability
* Ability to multitask and prioritize in a fast-paced environment
* Basic computer proficiency including MS Office and CRM software
* Familiarity with relevant legal and regulatory requirements
* Ability to work well within a team environment
* Strong time management skills and the ability to handle rejection
Preferred Qualifications:
* Sales principles
* Verbal communication
* Persuasiveness
* Persuasion
* Customer complaints
* Prioritization
* CRM systems
* Computer proficiency
* Communication
* Product knowledge
* CRM software
* Sales and marketing
* Communication skills
* Customer needs
* Time management
* MS Office
* Customer service
* Cold calling
* Adaptability
* Customer service strategies
* Meeting sales quotas
* Legal and regulatory requirements
* Communication procedures
* Compliance regulations
* Multitasking
* Organization
* Outbound telesales
* Customer databases
* Telesales
* Persuasive
* Outbound calls
* B2C sales
* Teamwork
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