Business Operations Specialist
4 weeks ago
About Kyari (A Brand of Select)
We're a leading home decor start-up in the D2C space, revolutionizing the way people experience beautiful and hassle-free decor.
Our self-watering planters have been a game-changer, making plant parenting a breeze for our customers. With their continued support, we've become known for delivering top-notch products that combine style and function seamlessly.
Our goal is to shake up the home decor industry by offering innovative solutions. We promise quick delivery of live plants, stunning design, premium quality, and easy plant care.
Key Responsibilities:
Data Analysis & Reporting: Gather, analyse, and interpret data related to customer behavior, sales performance, and market trends using tools like Excel, SQL, and BI platforms (e.g., Tableau, Power BI).
Business Performance Monitoring: Track and monitor KPIs (such as conversion rates, customer lifetime value, CAC, retention rates) and provide actionable insights to improve business performance.
Market Research: Analyse competitors and industry trends to guide product positioning, pricing strategies, and identify potential new market opportunities.
Cross-functional Collaboration: Work with teams across marketing, product development, and operations to ensure the seamless execution of strategies that enhance customer experience and business growth.
Process Optimization: Identify inefficiencies in operational processes and provide recommendations for improvement to increase profitability and streamline workflows.
Forecasting & Budgeting: Assist in developing forecasts and financial models to project sales, customer acquisition costs, and overall business growth.
Customer Feedback: Collaborate with the customer service and product teams to understand pain points and help shape product development strategies based on feedback.
Requirements:
Educational Background: Bachelor's degree in Business, Economics, Statistics, Marketing, or related field. MBA is a plus.
Experience: 2-4 years of experience as a Business Analyst, preferably in a D2C, eCommerce, or retail environment.
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