Technical Project Support Specialist

4 weeks ago


Hyderabad, Telangana, India NTT DATA Full time

Job Overview

We are seeking a skilled Technical Project Support Specialist to join our team in Hyderabad, Telangana, India.

The selected candidate will be responsible for handling and resolving incidents within the defined SLA and KPI framework, utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence. Additionally, the candidate will experience in automating processes to improve efficiency and effectiveness, actively running Weekly Service Reviews (WSR) to monitor and enhance project performance, and conducting daily standups to ensure effective communication and coordination within the project team.

The ideal candidate will have experience in testing to ensure the quality and reliability of project deliverables, working on Root Cause Analysis (RCA) to identify and address underlying issues, and running escalation calls to address critical project issues and ensure timely resolution. A strong understanding and experience in support projects is essential, along with the ability to demonstrate testing experience and willingness to learn Salesforce and undergo certifications.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

EEO Statement

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.



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