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Spa Operations Manager
1 month ago
Job Overview
Ridhira Living, a leading wellness themed resort living community, is seeking an experienced Spa Manager to oversee the operations of our luxurious spa. As the successful candidate, you will be responsible for managing the day-to-day activities of the spa, ensuring exceptional customer service, and implementing effective sales and marketing strategies.
Key Responsibilities
- Oversee the smooth and efficient functioning of the spa
- Manage a team of spa therapists, receptionists, and support staff
- Ensure exceptional customer service by providing personalized experiences and resolving customer issues
- Implement effective sales and marketing strategies to drive spa revenue
- Monitor and maintain the inventory of spa products, equipment, and supplies
- Train and develop spa staff on various treatments and services
- Ensure compliance with hygiene and safety protocols
- Prepare and analyze spa performance reports
- Collaborate with other departments to enhance the overall guest experience
Requirements
- 4 to 6 years of experience in a similar role in the spa industry
- Proven track record of successfully managing a spa
- Excellent leadership and people management skills
- Strong knowledge of spa treatments, therapies, and wellness practices
- Ability to create and implement effective sales and marketing strategies
- Experience in inventory management and cash handling
- Exceptional customer service skills with the ability to handle customer complaints and resolve issues
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Passionate about wellness and creating a positive guest experience
