IT Infrastructure Specialist

3 weeks ago


Ahmedabad, Gujarat, India NTT DATA Full time

About the Role

The Managed Services Cross Technology Engineer is a crucial role within our team, responsible for ensuring the smooth operation of our clients' IT infrastructure and systems. This exciting opportunity is for an entry-level engineer who will be responsible for proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.

Key Responsibilities

  • Provide a managed service to clients to ensure their IT infrastructure and systems remain operational.
  • First-line support for standard and low complexity incidents and service requests.
  • Focal point for technical issues across multiple technology domains, including Cloud, Security, Networking, Applications, and Collaboration.
  • Contribute to project work as and when required.

Requirements

  • Entry-level experience with troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services.
  • Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
  • Basic knowledge of ITIL processes.

About NTT DATA

NTT DATA is a global leader in business and technology services, helping clients innovate, optimize, and transform for long-term success. We invest heavily in R&D, with a focus on digital and AI infrastructure. Our diverse team of experts is committed to making a positive impact on society and delivering exceptional results for our clients.



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