IT Infrastructure Specialist
3 weeks ago
About the Role
The Managed Services Cross Technology Engineer is a crucial role within our team, responsible for ensuring the smooth operation of our clients' IT infrastructure and systems. This exciting opportunity is for an entry-level engineer who will be responsible for proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents to resolution.
Key Responsibilities
- Provide a managed service to clients to ensure their IT infrastructure and systems remain operational.
- First-line support for standard and low complexity incidents and service requests.
- Focal point for technical issues across multiple technology domains, including Cloud, Security, Networking, Applications, and Collaboration.
- Contribute to project work as and when required.
Requirements
- Entry-level experience with troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services.
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain.
- Basic knowledge of ITIL processes.
About NTT DATA
NTT DATA is a global leader in business and technology services, helping clients innovate, optimize, and transform for long-term success. We invest heavily in R&D, with a focus on digital and AI infrastructure. Our diverse team of experts is committed to making a positive impact on society and delivering exceptional results for our clients.
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