ServiceNow ITSM Consultant: Enhance Efficiency and Effectiveness

4 days ago


Coimbatore, Tamil Nadu, India ROSEMALLOW TECHNOLOGIES PRIVATE LIMITED Full time
Job Description

Rosemallow Technologies Private Limited is seeking an experienced ServiceNow ITSM consultant to join our team. This role involves implementing and configuring ServiceNow modules, designing workflows, and streamlining processes to enhance efficiency and effectiveness.

Key Responsibilities:
- Configure and customize ServiceNow modules (Service Catalog, Incident, Change, Problem, etc.) to align with business processes.
- Design and implement workflows, scripts, and integrations to automate tasks and streamline processes.
- Create custom forms, reports, and dashboards to provide valuable insights.

Problem Solving and Troubleshooting:
- Diagnose and resolve complex technical issues related to ServiceNow configurations and integrations.
- Troubleshoot performance bottlenecks and optimize ServiceNow performance.

Client Engagement:
- Collaborate with clients to understand their business requirements and translate them into technical solutions.
- Conduct workshops and training sessions to educate clients on ServiceNow features and best practices.

Process Improvement:
- Analyze existing IT processes and identify opportunities for improvement using ServiceNow.
- Design and implement new processes to enhance efficiency and effectiveness.

Required Skills and Experience:
- 3+ years of hands-on experience as a ServiceNow Consultant or Developer.
- Strong proficiency in JavaScript, Glide Script, and GlideAjax.
- Solid understanding of Client Scripts, Business Rules, UI Actions, and UI Policies.
- Experience configuring and customizing core ServiceNow modules (Service Catalog, Incident, Change, etc.).
- Familiarity with ITIL processes and ServiceNow best practices.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.

Estimated Salary:
- ₹25,00,000 - ₹35,00,000 per annum.

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