Store Director
4 weeks ago
Role – Store Director
PURPOSE & IMPACT ON ORGANIZATION:
- Take full ownership of the store and its commercial success, driving sales, productivity, and profitability.
- Analyze relevant data to identify areas for improvement and implement changes to enhance store performance.
- Lead by example, maximizing time spent selling and mentoring team members on the sales floor.
- Ensure a manager is always on duty, focusing team members on customer service and sales.
- Schedule staff to meet customer needs, drive sales, and execute tasks efficiently.
- Be a Brand Ambassador, consistently demonstrating the Brand Attitude and Values.
- Ensure proper in-store Brand execution according to established standards and directives.
- Train team members on Foundational and Seasonal Brand and product knowledge.
- Manage store operations systematically and efficiently, adhering to established policies and procedures.
- Ensure Visual Merchandising and In-Store Communication standards are consistently executed and maintained.
- Process merchandise deliveries promptly and make the entire product offer easily accessible to customers.
- Process cash register transactions quickly and accurately.
- Implement loss prevention policies and procedures.
- Maintain a safe and productive shopping and working environment.
- Recruit and train store team members.
- Adhere to HR policies and procedures.
- Create a high-performance culture by setting clear expectations, analyzing performance, and providing feedback.
- Identify and develop strong performers for growth opportunities.
- Share best practices to drive collective performance.
- Complete training programs and apply learning on the job.
- Seek coaching and learning opportunities to improve performance.
AUTHORITIES:
- Customers
- Peers and Supervisor
- Vendors and Support Functions
- Local Administration
OTHER QUALIFICATIONS:
- Must be a Graduate/Postgraduate from a recognized university.
- Minimum 18 months' work experience in a sports/fashion customer and commercial-focused retail environment with 12 months of Store Management responsibility.
- Intermediate numeracy and literacy and advanced verbal communication skills.
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