Operations Support Specialist
1 month ago
About the Role
The Operations Support Lead is accountable for providing exceptional service to internal and external customers in the Lending Operations environment. This role involves coordinating with stakeholders, managing priorities, and ensuring seamless loan fulfillment and life cycle management services. A strong understanding of Loan IQ application, operational efficiency, and risk management is essential for this position.
Key Responsibilities
- Support management in making informed business decisions related to cost
- Provide consistent, professional services to internal and external clients
- Address queries from stakeholders in a timely and professional manner
- Escalate concerns from customers/stakeholders to Line Manager immediately
- Ensure all customer correspondence is clear and concise
- Meet targets in terms of quality and accuracy to ensure requests/transactions are actioned within SLAs
- Conduct checks before processing, ensuring all documents' details are accurate, verify transactions
- Respond to enquiries regarding the status on processing
- Act as a first point of contact for internal and external parties for all team matters impacting the business, including Business Continuity Plan
- Good knowledge of systems and applications
- Accountability for Risk and Compliance
- Take initiative to identify potential risk of processes or services improvements, and present to Team Leader/Manager with the solutions and the benefits
Requirements
The ideal candidate will have over 5 years of relevant working experience in loan operations/credit administration, loan documentation, security documentation drafting, Loan IQ experience preferred. Strong problem-solving, analytical & decision-making ability, able to make sound decisions under pressure. Ability to build strong, open & collaborative working relationships, self-motivated with strong organisational and co-ordinations skills, good written and oral communication skills in English.
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