Professional Collector Specialist

2 weeks ago


Kolkata, West Bengal, India Genpact Full time

Genpact

We are a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Paid $60,000 - $80,000 per year

Job Description

We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining Service Level Agreements (SLA). Key responsibilities include:

  • Making collection calls to customers, emailing/faxing invoices or getting hard copies mailed out as per their requests.
  • Identifying and resolving unidentified cash and leading end to end process of Cash applications.
  • Processing cash application functions to invoices at assigned sites ensuring timely, accurate, and confidential Daily Receipt Reconciliation (DRR).
  • FOLLOWING UP ON CUSTOMER/INTERNAL DISPUTES, CUSTOMER QUESTIONS AND WORKING BETWEEN DEPARTMENTS TO GET A RESOLUTION.
  • Reconciling orders to match customer books, including validating credits or debits and sending them to customers for collection or refund.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Graduate in Commerce (B.Com)
  • Meaningful experience
Benefits

As an employee of Genpact, you can expect:

  • Competitive salary range: $60,000 - $80,000 per year
  • A dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation


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