Customer Relationship Representative

3 weeks ago


Mumbai, Maharashtra, India Call For Jobs Full time

Key Responsibilities:

Our ideal candidate will engage with customers, capture interaction details, and handle calls according to defined standards.

They will resolve customer queries accurately, promote digital banking services, and profile customers for targeted cross-selling opportunities.

The successful candidate will also log and resolve complaints, control customer attrition, and proactively assess customer needs.

Additionally, they will deepen relationships by cross-selling relevant products and services, ensuring portfolio quality while meeting eligibility criteria.

Furthermore, the candidate will monitor large transactions and account closures, ensuring customer retention and achieving portfolio objectives.



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