Risk Management Specialist|Collections Officer
3 weeks ago
Job Summary
Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile.
Responsibilities
- Work with Debt Collection Agencies and Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets.
- Track Debt Collection Agencies (DCA) performance on a daily and monthly basis against MTD target versus achievement and issuing performance letters monthly.
- Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud or siphoning of funds by DCA staff.
- Perform Audit on DCA by conducting site visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial and reputations; information security and control; on-site review results, service level and yearly performance.
- Field visitations on Delinquent accs and monitor DCA's collections performance and efficiencies, thereby ensuring achievement of monthly targets.
- Manage collection activities of assigned location through team and collection agencies.
- Ensure the DCA complies with Bank's Outsourcing requirement.
- Review and investigates customer complaints on DCA.
- Review customer's settlement proposal when raised by the DCA.
- Check on timely account allocation to the DCA.
Requirements
- At least 3 years of experience in Retail Collection (Experience in Credit Cards collections is a must).
- Graduate/Postgraduate along with sound domain knowledge in Retail Collections.
About the Role
We partner with origination teams to provide financing, investments, and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.
What We Offer
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Location
India-Telangana-Hyderabad
Job Type
Operations
Work Schedule
Regular
Employee Status
Full-time
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