Senior Technical Support Specialist
1 month ago
Job Summary
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Lenovo. As a key member of our service desk, you will be responsible for providing exceptional technical support and services to our users.
Key Responsibilities
Provide technical support and services to users via phone, email, and online communication channels.
Troubleshoot and resolve technical issues related to operating systems, applications, networks, and information security.
Develop and maintain knowledge base articles and documentation to support service desk operations.
Collaborate with level 2 teams to resolve complex technical issues and provide knowledge transfer to service desk team members.
Act as a shift leader to monitor business situations and handle escalated issues.
Requirements
Bachelor's degree or above in a related field.
Five years or more of experience in desktop operation and maintenance.
Excellent communication and teamwork skills.
Ability to work in a 24/7 environment and rotate shifts.
Proficient in operating system registry, group policy, services, logs, and CMD commands.
Additional Information
Lenovo is an equal opportunities employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
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