Operational Performance Manager
1 week ago
The Operational Performance Manager will play a pivotal role in ensuring the smooth functioning of non-aero commercial operations within the airport. This includes monitoring and streamlining daily activities to maintain high service quality, auditing processes for improvement, and coordinating with internal and external agencies to enhance passenger experience.
Key Responsibilities
- Manage operational performance of external service providers with large workforces, impacting commercial revenues.
- Audit set processes for improvement, monitor concessionaires' functioning, and coordinate with internal and external agencies to optimize passenger service delivery.
- Negotiate and finalize services contracts to uplift standards.
Requirements
To be successful in this role, candidates must possess:
- 6-8 years of operations experience.
- MBA/PGDM degree.
Salary Range
The estimated salary for this position is ₹25 lakhs per annum, considering the company's industry standard and location.
Benefits and Other Dimensions
- Responsible for the operational performance of external service providers.
- Coordinate with TOPS, TS, CFL, CISF, Goods movement, Security, and AEP section for smoother functionality.
- 3 reportees under management.
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