Business Intelligence Analyst

2 weeks ago


Mumbai, Maharashtra, India Haptik Full time

Haptik is at the forefront of the paradigm shift of interaction from clicks to conversations.

We're a $65 billion internet conglomerate, with a 400+ member strong team that includes some of the best minds in the industry.

Our technology tools can enable any kind of conversational application.

About the Role

This is an exciting opportunity for a Senior Analyst to join our team and play a key role in driving business growth through data insights.

You will be responsible for publishing MIS and data reports for CS, Clients, Product, Conversations data for the Contakt CS & Operations team.

  • Publishing all important MIS and data reports for CS, Clients, Product, Conversations data for the Contakt CS & Operations team.
  • Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth.
  • Team spirit- Adept at working with cross-functional teams, internal and external, driving them towards a common goal.
  • Data analysis, data mapping, data cleansing, monitoring and reporting data trends, arrive at actionable insights.
  • Growth focused - Helping to drive continuous improvement & innovation in bot management and related business processes.
  • Business acumen - Be responsible for opportunities creation & increase the revenue per client.
  • Enhance Sales & Marketing team's productivity.
  • Create monthly reports for executive presentations and board reporting.
  • Track and analyze key metrics including pipeline growth, lead conversion, win/loss rates, sales velocity, etc.
  • Own the end-to-end process of tracking the sales funnel, operational metrics and delivering regular insights to the business leaders.
Requirements

To succeed in this role, you should have:

  • 2 Years of experience.
  • Working knowledge of PowerBI or Google Data Studio.
  • Advanced Excel/Google Sheets.
  • Some analyst experience in the past.
  • Work experience on different databases.
  • Experience on any CRM tool (e.g. Salesforce, Hubspot, etc).

The salary for this role is approximately $80,000 - $100,000 per year, depending on experience.



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