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Technical Operations Specialist

1 month ago

Bengaluru, Karnataka, India Thomson Reuters Full time

 About the Role:

  • Provide 2nd level end user support to Reuters users.
  • Be a point for escalation from stakeholders within the Reuters editorial business.
  • Work with technology teams to scope and implement new technological solutions.
  • Provide daily MacOS support, build devices, and escalate non-standard problems.
  • Contact for macOS support, platform development, and projects.
  • Perform installation testing and deliver user acceptance, functional, and load testing.
  • Travel internationally for deployment upgrade work, office moves, and journalistic events.
  • Work individually or as part of a team to deliver projects.
  • Assist staff with end user hardware and software issues.
  • Support editorial and in-house developed applications.

 About You:

  • Good knowledge of operation systems (MacOS, Window, iOS, Android).
  • Good knowledge of and experience with networks (DHCP, DNS, subnets, routing, etc).
  • Good working knowledge and experience of Active Directory, Office 365, VPNs.
  • Experience in high volume ticket environments and systems (ServiceNow).
  • Able to demonstrate a history of successful support and project delivery.
  • Demonstrate excellent inter-personal skills and an ability to learn quickly.
  • Highly motivated and good self-starter.
  • Use and understanding of server operating systems (Windows Server, Unix, Linux).
  • Awareness of technology security and related best practices.
  • An ability to communicate in a second language would be an advantage.