Technical AV Specialist
1 week ago
Axiom Technologies, a leading Global IT Services partner, is seeking a skilled Technical AV Specialist to support medium to large-scale enterprises in the South-East region.
Job Overview
This role will provide onsite/on-call assistance to end-users within the organization's desktop computing environment, ensuring optimal service delivery. The ideal candidate will have 3+ years of experience in AV support in a corporate environment and possess a high level of expertise with Microsoft Teams and O365 integration.
Key Responsibilities
- AV device management, including configuration and installation of various AV devices such as Poly, Crestron, AMX, Cisco, Yealink, Logitech, and Microsoft Teams Solutions.
- Routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and LCD/Plasma Displays.
- Performing preventative maintenance to resolve problems or identify resolution to appropriate vendors or manufacturers.
- Coordinate with AV equipment OEMs for resolution/workarounds when required.
- Assisting with company meetings/functions that require use of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system operations).
- Managing ticket queue to respond to user requests.
- Setup and breakdown of all onsite meetings.
- Daily system testing to ensure equipment and room functionality.
- Performing remote testing for local and regional offices.
- Videoconferencing experience including operation, call set-up, and equipment.
- Establishing and testing individual and group VC sessions, including consultation of users on best connection type.
Required Skills and Qualifications
- Effective communication with peers, customers, and colleagues across the business.
- Ensure operational availability of all dedicated AV and Video Production environments.
- Ability to work autonomously and think independently.
- Good knowledge of Windows-based devices.
- Ability to balance multiple tasks and meet deadlines with changing priorities.
- Strong organizational skills and excellent attention to detail.
- Excellent communication and interpersonal skills, both verbal and written.
- Demonstrated customer service focus and client communication skills.
- Ability to work from different office locations in London and the South-East when required.
- White glove support for VIP meetings and events.
Estimated Salary: £45,000 - £55,000 per annum
About Axiom Technologies
We are a Global IT Services partner supporting medium to large-scale enterprises. Our team is passionate about delivering exceptional service and innovative solutions to our clients. If you are looking for a challenging role that offers opportunities for growth and development, please apply.
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